What We Do
Portland Razor Co. is a manufacturer of straight razors, strops and shaving accessories. We are dedicated to providing the tools and resources you need to get a great shave. Some products in our online store are made by other reputable makers and manufacturers that we believe will enhance your shave routine.
Shop Visits - CLOSED TO VISITORS DUE TO COVID-19
When Will My Order Ship? / Where is My Order?
In-stock items normally ship within 3 business days, though holiday sales volume may extend shipping times. Online orders are automatically enrolled to receive email shipping notifications. If you placed an order but did not receive an order confirmation email, please check your junk/spam folder and ensure there were no typos in your email address.
Have You Received My Razor for Servicing?
We check our PO Box several times each week for incoming mail. Please ensure that you use the correct mailing address and refer to the tracking info from your shipping provider. This is the most reliable way to determine if the item is in our possession.
Payment
We accept all major credit or debit cards and PayPal for orders placed online via our website's secure shopping cart. No credit card information is ever stored on our servers and we do not accept payment over the phone. We use some of the most secure and reputable payment processors available.
Gift Cards
We think you have mastered The Art of Gifting! Gift Cards are available through our website and may be redeemed on all online purchases through portlandrazorco.com
Gift Cards cannot be applied to custom upgrades. Gift Cards are non-refundable.
Returns & Exchanges
Any product that is unopened and untampered with may be returned. In this case, we require a 10% restocking fee. We cannot accept returns of opened or used products for sanitary reasons. We are proud of our work and want our customers to be 100% satisfied with our product. Please contact us at info@portlandrazorco.com if you are not satisfied with your purchase for any reason. Orders shipped outside the U.S. are not eligible for return or exchange.
Cancellations & Refunds
Full refunds are available for all orders before the shipping label for the order is printed, at which time you will receive an automated email with tracking info. We do not offer refunds for Gift Cards. Deposits on custom orders are not refundable under any circumstance. Orders shipped outside the U.S. are not eligible for a refund or return after shipping has been initiated.
Local Pickup
Our shop is closed to visitors due to COVID-19 and we are working from home. As much as we would love to see you (!!!) we cannot have guests in our homes.
Razors Without Scales
We do not ship razors without scales or product that is incomplete for any reason.
Custom Orders
We ARE NOT accepting custom and bespoke orders at this time.
Domestic Shipping
All orders ship via USPS Flat Rate Priority within the United States. If you require faster delivery and are willing to pay for excess shipping costs, we are happy to look into other options. Please email us at info@portlandrazorco.com
International Shipping
We offer USPS Flat Rate Priority international shipping for most orders. Large orders requiring different shipping options may be subject to adjustment. If you have any questions regarding International Shipping, please contact us at info@portlandrazorco.com and we will work to get you the best deal. Any applicable Import Duties, Customs Fees, or Local Taxes are the responsibility of the customer. We hope to make this simpler in the future. All international orders are final and not eligible for return, exchange, or refund.
Honing
Please visit our honing service page. We are happy to offer basic honing services for any straight razor in good condition.
Wholesale Inquiries
Please direct all wholesale inquiries to info@portlandrazorco.com or use the contact form.
Use of Our Products
Though we do our best to instruct our customers how to use our products, the guides we provide on our site and Portland Razor Co. social media channels are not a substitute for formal training from a licensed professional. By using our product you understand that straight shaving is performed at your own risk and accident or injury associated with use of our products is not the fault of Portland Razor Co.
Portland Razor Co. Blog
The information contained in this Blog (the "Blog") is intended solely to provide general guidance on matters of interest for the personal use of the reader, who accepts full responsibility for its use. While we have made every attempt to ensure that the information contained in the Blog has been obtained from reliable sources, Portland Razor Co. is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Blog is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and safety judgment of the reader. In no event will Portland Razor Co., or its partners, employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the information in this Blog or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Portland Razor Co. Blog Links to Related Internet Sites
Certain links in this Blog connect to third party web sites. Portland Razor Co. does not accept any responsibility for, nor make any representations as to the accuracy of, any content in such third party web sites.
Affiliate Links
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Updated: 12/28/2023